If you have more than one TV, please refer to the one you use more often. The information we collect will empower to change the attitudes that manufacturers, retailers and app makers have towards TVs losing apps. A missing app is often beyond your control, and getting it back can be a waiting game.
But in some cases, a few simple steps could see your favourite streaming apps safely back on your smart TV menu.
Although far from ideal, a TV losing access to an app doesn't necessarily mean you won't be able to watch it until you upgrade your set. We've found a few straightforward ways to get your favourite apps on your screen again. Casting is where you display an app from a phone or tablet on to a different screen. Many of the mobile versions of streaming and catch-up apps, such as iPlayer and ITV Hub, support casting, and most smart TVs have the necessary software to cast to. Look for the cast symbol pictured below on the mobile app, press it and select your TV's model name to begin casting.
You can learn more about casting in our guide on getting devices connected to your TV. Check our TV streamer reviews to see what apps they support and which is best. There are several different reasons why an app could vanish. It's worth contacting the manufacturer in the first instance. They are more likely to be able to help diagnose the issue and give you additional help.
Currently, the loss of an app probably won't entitle you to any compensation, but some updates to the law could require TV manufacturers to guarantee a TV will have app support for up to seven years.
If you bought your TV very recently, and did so partially on the basis of the apps that marketing information claimed the TV supported, you could also try complaining to the retailer that the TV is 'not as described' under the Consumer Rights Act. Visit our guide to the Consumer Rights Act to find out more about this consumer protection.
We surveyed 2, members of the Great British general public online in April We asked what apps they had lost access to, how many times they had lost access and how long they had lost access for to gauge the scale of the issue. Test score. Living in a new build where socket are satellite but to hard to reach. Have to go back to mirroring I think. Tv model is. If you then want to watch live ITV, the only workaround I have found is to actually load itv.
Hope that helps. They both work fine in my laptop. This seems to be a deliberate restriction to me rather than technical issues. I have 29Mb up and 9 down speeds on my connection at TV. BUT when i use my iphone hotspot connection to TV the player works very very well! So i contacted my service provider Plus Net and they could find no issues with service or router setup that could block or buffer or throttle the ITV hub. Really a weired problem. Im waiting for Samsung support now to contact me so i can give above details to them, to try and resolve normal inetrnet connection to work , like it always does with BBC I player, but note also Ch4 and Samsungs TV plus extra channels dont work.
Users of the standard ITV Hub are unable to download shows. Paying for this enhanced service means you can watch ad-free as well as download shows to watch later on your iOS device iOS 10 and above. You can look for programmes you want to watch by selecting your favourite categories. Or if you have a specific show in mind you can navigate to it using the A-Z list of available programmes.
There's also a search bar which lets you enter a look for a programme, person or keyword. The quality of video streaming will depend on your broadband speed — we'd advise you to have at least 2Mbps to use it. Make sure you have the latest version of Flash player installed on your computer, too, and ensure your browser is upgraded to the latest version to get the best possible experience.
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